An employee will soon complete the 90-day introductory period, and I've recently noticed unacceptable behavior from her. She has a bad attitude lately related to doing things according to our procedures, and she frequently bickers with co-workers abo... read more
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Solid Business Solutions thrives on creating efficiencies for our clients. Whether you are looking for a bundled HR outsourcing solution or an individual HR solution to manage your business more effectively, we have you covered.
Commercial HVAC Company
Our client is a Commercial HVAC Contractor with approximately 230 employees based in Texas. Prior to contacting Solid Business Solutions, our client managed payroll processing and tax compliance through a national payroll provider, had limited or no human resources support, had one broker handling workers' compensation and another broker handling employee benefits. Key Issue #1: the client was contacted by their broker handling workers' compensation and told their Experience Modification Rate (EMR) would be changing from a 0.98 to a 1.18 within 60 days at time of renewal based on past workers' compensation claims and the client would see a 20% increase in workers' compensation costs equal to a premium increase of over $150,000 per year. Key Issue #2: The client performs a large percentage of work under...
Our client is a Technology company specializing in designing, scoping, implementing and supporting high-performance IT infrastructures for their clients. Prior to contacting Solid Business Solutions, our client outsourced payroll and HR functions to a national provider under a PEO arrangement and although they were not unhappy with the services they were receiving, they felt they were not receiving the assistance needed with a few key areas of their business. Key area #1; client was maintaining their own workers' compensation policy despite being covered under PEO's master policy incurring a duplicate charge for workers' compensation coverage. Key area #2; out of the approximate 30 employees, a majority of employees are highly compensated and interested in richer employee benefits than currently being offered...
Business Services Company
Our client is a Business Services company based in Houston, Texas. Prior to contacting Solid Business Solutions, our client outsourced payroll processing with minimal HR support to a national payroll services company and had a separate broker handling workers' compensation and employee benefits. In addition, our client has a call center division within their organization which has a high employee turnover rate which has negatively impacted their state unemployment rate. Issue #1; our client's insurance brokers were not communicating with the payroll company which created consistent errors with class coding for workers' compensation reporting and new employee enrollments were not being reported to the payroll company which caused the failure to perform employee deductions as needed. Issue #2; our client needed human...
Our client is a hydraulic repair, sales and service company for the fluid power industry. Prior to contacting Solid Business Solutions, our client outsourced payroll and HR functions to a national provider under a PEO arrangement since their inception. After approximately 14 years with the same provider the client realized they were not receiving the same value from the PEO arrangement they once did. After gathering quotes from multiple service providers the client made the decision to discontinue the PEO relationship and outsource back-office functions to multiple vendors including a payroll company, a human resources consultant, and an insurance broker. The client, still uncertain as to their decision contacted us in an effort to validate their decision to outsource their back-office functions to multiple vendors...
Our client, a rapidly growing telecommunications company based in Austin, Texas was expanding rapidly with new growth which was becoming increasingly hard to manage for the staff of 42 employees. Trying to find and hire the right people to keep up with the pace of the business growth became more than this company could handle and impacted the overall performance of the business. In addition, our client did not have a human resource strategy, support staff, or the systems and processes in place to manage the growing business. Current human resource issues were being managed by the CEO who was spending approximately 50% of his time addressing these issues and assisting new employees with employee benefit questions when he needed to be focused on running the business.
Real Estate Investment
Real Estate Investment Company
Our client, a start-up Real Estate Investment Firm based in Houston, Texas began experiencing rapid growth with their business. With 27 employees, our client's payroll processing was being handled by an outside accounting firm. The accounting firm was charging exorbitant fees for the preparation of payroll, electronic tax deposits, quarterly tax returns, annual tax returns, and W-2s. Despite the excessive fees, the accounting firm had no system for tracking vacation, sick and other time off, and the organization constantly found itself requesting information that was unavailable. Our client was also lacking dedicated personnel to manage human resources issues and compliance. Employee termination issues were not handled properly, many employees’ exempt vs. non-exempt statuses were questionable, and employee...
Civil Engineering Firm
Our client, a civil engineering firm with approximately 500 employees previously entered into a PEO relationship with a large regional Professional Employer Organization primarily to help control workers' compensation costs while gaining a single point of contact for employment related administrative tasks for their business. Prior to contacting Solid Business Solutions our client was experiencing service issues with their current service provider including consistent payroll processing errors, technology lacking reporting capabilities specific to the client's needs, technology lacking new employee on-boarding, ongoing unemployment claims administration issues, and a lack of HR support. In addition, our client's staff members were spending an average of four days each week...
Warehouse / Distribution Company
Our client is a Warehouse and Distribution company located in San Antonio, Texas. Prior to contacting Solid Business Solutions, our client managed payroll and human resources internally with one full time employee and one part time employee supporting these roles for a total of 32 employees. Our client was awarded a contract which would double the production requirements of their current workforce and required them to hire 20 additional employees. Concerned that the current employee benefits in place would not support recruitment efforts which the client felt were inadequate based on current employee feedback and uncertain if they should hire additional staff to manage payroll, human resources, and employee benefits administration internally for 52 employees they began researching outsourcing...